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Merseyside Movers and Storers Terms and Conditions

These terms and conditions apply to any and all contracts for the removal and/or storage of goods entered between Merseyside Movers and Storers and you the customer and they define and set out the rights, obligations, and responsibilities of both you and us under any such contract. These terms and conditions include provisions that limit our responsibilities and potential liability to you. We specifically draw your attention to these.
 Where we use the word “you” or “your” it means the customer; “we”, “us” or “our” means Merseyside Movers and Storers. Where we use the word “goods” this refers to the items that are to be subject to the removal or storage, pursuant to this contract.
It is important that you read and understand the terms and conditions that will apply to any contract entered with us, before you commit yourself. If there is anything that you do not understand or do not wish to agree to, then please discuss it with us before signing and returning the quotation or otherwise entering a contract with us. Only enter into a contract if you wish to be bound by the terms and conditions set out below.
You hereby agree and confirm that you are either:
(a) the owner of the goods; and/or
(b) are duly authorised by the owner or owners of the goods to enter into this contract on these terms and conditions for and on behalf of the owner(s).
5) You shall be responsible for any losses, expenses, or other costs incurred by us which are caused by:
(a) an untrue statement made deliberately by you; and/or
(b) the statement being true.

We will happily remove and store most items that you may wish to submit for removal or storage. However, we are, subject to clauses below, unable in the normal course of business to accept any of the following types of items:
(a) Any living thing, including any animals, birds, fish and plants;
(b) Any goods that are likely to encourage vermin or other pests or to cause infestation;
(c) Any goods that require a special licence;
(d) Any goods that require government permission to import or export;        

(e) Any food and/or drink that is, or needs to be, refrigerated or frozen;
(f) Any drugs;
(g) Any stolen or prohibited or illegal goods;
(h) Any goods that are potentially dangerous, explosive or otherwise liable to cause damage. This includes, but is not limited to, firearms, ammunition, paints, aerosols, gas bottles and canisters;
(i) Any jewellery, including trinkets and watches, and precious stones or metals or items made from precious metals or including precious stones;
(j) Any money, securities, financial or legal documents, including but not limited to share certificates and leases;
(k) Any collections of stamps, coins or other similar collectable items.
7) If you intend to submit any such items for removal or storage you must declare this to us in advance of the removal or storage being undertaken. In such circumstances we shall not be obliged to remove or store the items in question unless we have confirmed in writing that we are willing to do so. If we do agree to remove or store the items in question we shall be entitled to charge extra in respect of the same. If you are not happy with the extra charge levied then you shall be entitled to terminate this contract, before the removal or storage commences.
8) If we do agree to accept such items for removal or storage then we shall not be liable for any loss or damage that occurs due to the special nature or sensitivities of the goods involved. Other than this exclusion we remain liable for other losses as we would under the balance of this contract. Our standard insurance is a “like for like” policy and in the event of any claim you must submit your claim within 24 hours unless you have chosen our enhances insurance policy which gives you upto seven days of the move being completed. You are also liable for any excess payment due on the policy claim. If such items are removed or stored by us without our knowledge and written agreement to do so then we shall not be liable for any loss or damage to those items whatsoever including but not limited to that occurring due to the special nature or sensitivities of the goods involved. Furthermore in such circumstances you shall be responsible for any losses, expenses, or other costs incurred by us which are caused by the special nature of the items in question, such as but not limited to clean up costs and damage to other goods. There are certain things that we do not do and which are not covered under this contract. They are:
(a) dismantling or assembling flat pack furniture, or a property’s fitments or fittings;
(b) disconnecting or reconnecting any equipment or appliances;
(c) securing or preparing for transit, as necessary, equipment or appliances, such as but not limited to securing washing machine drums;
(d) taking up or laying fitted floor coverings of any kind;
(e) removing storage heaters unless they are already disconnected and adequately dismantled;                                                                                                                   

(f) removing any items from the loft.
Our staff are not authorised or qualified to carry out such work. We recommend that a proper qualified person be separately employed by you to carry out these services. Merseyside movers would not be responsible for any damage incurred as a consequence of us having to enter the loft for any reason.

For our storage clients: although we don't have a minimum storage term we do have a minimum exit policy (coming out of storage). We are prepared to accept one weeks notice for exit, however our storage hire terms will always run to the end of any month that exit notice is given. For instance if you were to give exit notice in the last week of March and you wanted to move out of storage before the end of March you would only have to pay for the final week of March. However if you were to give exit notice in the second week of March and you wanted to move out of storage in the third week of March you would have to pay the remaining days left in the month of March. We apply an average daily charge, per storage crate, for storage clients based on each month being 30.5 days long.

If you need access to the storage warehouse and your goods whilst in storage there will be a handling charge of £20 per hour.

You may also be responsible for any delays incurred causing the removal team excess delay, for example waiting for keys or short notice cancellations. Whilst we have many responsibilities under this contract there are some matters that you must be responsible for. These are:
(a) Declaring to us the value of your goods if you wish us to consider accepting enhanced levels of liability for lost or damaged goods.;
(b) Being present, either yourself or through a representative, throughout collection and delivery of the goods;
(c) Checking that all the goods are both collected and delivered;
(d) Checking that nothing is collected and/or delivered in error;
(e) Where we have not agreed in writing to do so, obtaining all necessary permits, licences, customs documents etc that are necessary for the removal to take place. Where we have agreed in writing to obtain any such necessary permits, licences, customs documents (or some of them) to provide all requested information and documentation required to procure them promptly on request;
(f) Preparing the property and goods for the removal, including but not limited to disconnecting all relevant appliances and electronic equipment and emptying and de-frosting any fridges and freezers.

The above is a brief summary of our T&C for a full detailed T&C please CLICK HERE

Merseyside Movers Full Terms and Conditions

Merseyside Movers & Storers - 1d Yardley Road - Knowsley Industrial Park North - Knowsley - Liverpool - Merseyside - L33 7SS

		Tel: 0151 546 3819
		Mob: 0785 458 7344
		enquiries@merseysidemovers.co.uk
		© 2009 Merseyside Movers & Storers

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